Shipping Policy

Last Updated: March 5, 2025

At Totalserhop, we are committed to providing a seamless shopping experience, including reliable and efficient shipping services. Below, you will find important details regarding our shipping methods, processing times, and policies.

1. Shipping Methods & Rates

We offer two shipping options to accommodate different needs:

• Standard Shipping

  • Estimated Delivery Time: 7-15 business days
  • Cost: $12.59 (Free for orders over $60)
  • Details: A cost-effective shipping method for non-urgent orders. Enjoy free shipping on all orders over $60.

• Expedited Shipping

  • Estimated Delivery Time: 3-7 business days
  • Cost: $20.00
  • Details: A faster shipping option for those who need their items quickly. We prioritize your order to ensure swift delivery.

2. Order Processing

• Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
• Once your order has been shipped, you will receive a confirmation email with tracking details.

3. Order Tracking

• After your order ships, we will send a shipping confirmation email containing a tracking number.
• You can use this tracking number to monitor your order’s progress and estimated delivery.

4. Lost or Damaged Shipments

• If your package is lost or arrives damaged, please contact us at support@totalserhop.shop immediately.
• We will work with the carrier to resolve the issue and arrange for a replacement or refund as necessary.

5. Shipping Restrictions

• Currently, we only ship within the United States. We are working on expanding to international locations in the future.

6. Shipping Address Accuracy

• Customers are responsible for providing an accurate and complete shipping address.
• We are not liable for delays, lost shipments, or additional costs due to incorrect or incomplete addresses.

7. Free Shipping Promotions

• Occasionally, we offer free shipping promotions. These apply to Standard Shipping within the U.S. and may have specific terms and conditions. Please check details at checkout.

8. Customs & Duties

• For domestic U.S. orders, customs and duties do not apply.
• If international shipping becomes available, customers will be responsible for any applicable customs, duties, or taxes in their country.

9. Customer Support

For any shipping-related inquiries, tracking assistance, or concerns about your order, please contact us:

Email: support@totalserhop.shop
Phone: +1 731-315-9011
Address: 7137 Fairbrook Rd, Baltimore, MD 21244, United States

At Totalserhop, we are committed to excellent service and ensuring your order arrives safely and on time. Thank you for choosing us!